Our Response to COVID-19
In an effort to contain the spread of the COVID-19 virus and in response to the Ontario Government's "List of Essential Services", we have made some changes to our daily operations.
Addressing COVID-19 Customer Concerns at Pembroke Chrysler
We very much appreciate the opportunity to be your Dealership and/or Service Center of choice. Your safety & well-being are our top priority. In response to growing concerns around the spread of the novel coronavirus (COVID-19), we have taken steps to help protect our team & our guests alike.
SANITIZATION: Our Janitorial staff will be deep cleaning the dealership daily to fully disinfect our store. Our team has been instructed to routinely sanitize high touch surface areas throughout the day which includes common areas and other high traffic parts of the dealership.
GREETINGS: While it is typically our policy to greet every customer with a warm handshake & a smile, we've advised our team to suspend any physical contact with guests including a handshake. Employees will be wearing masks while customers are in the building.
GUEST VEHICLES: We will use gloves along with seat covers & floor mats to minimize contact with your vehicle. These will be removed before the vehicle is returned. Every vehicle will be wiped down with disinfectant products after each customer or employee interaction.
LOANER VEHICLES: These vehicles will be properly cleaned & sanitized between uses.
EMPLOYEE HEALTH: If any of our employees display symptoms of a COVID-19 infection we will be sending them home for a quarantine period. We are suspending large group meetings & encouraging our team to stay within their direct work areas in addition to exercising social distancing. We will be checking out team members' temperatures daily and will keep any symptomatic employees away. Our team members will not be allowed to return to work if they've had exposure to a COVID-19 patient until they have self-quarantined & been certified that they can return to work by a doctor. If they have traveled to a high impact area or been on a cruise, they will be required to self-quarantine before returning to work.
We are grateful that you have chosen to place your trust in Pembroke Chrysler. We are monitoring this situation & as it evolves, we will update you with any changes in this policy.
For questions about your Auto Loans, Payments, Deferrals, and More, please contact the lender your Auto Loan is financed with below:
Please note as expected the wait times can vary, as the banks are receiving a high volume of calls.
| Lender | Phone No. | Email Address |
| CIBC | 1-855-446-2886 | |
| TD AUTO FINANCE | 1-855-TDAUTO1 (1-855-832-8861) | |
| Bank of Montreal (BMO) | 1-877-827-7087 | |
| Royal Bank of Canada (RBC) | 1-800-769-2511 | |
| Bank of Nova Scotia (Scotia Bank) | 1-888-777-6842 | |
| Scotia Dealer Advantage (SDA) | 1-877-375-2771 | customerservice@scotiadealeradvantage.com |
| General Bank (GBC) | 1-877-443-5620 | Customers are requested to go on-line on the Lender's website and apply there. https://www.generalbank.ca/ |
| DESJARDINS | 1-877-871-0114 | |
| FCA customer service | 1-800-465- 2001 |